Read Below Why The IKF, International Kickboxing Federation, Will Never Again Use UPS, United Parcel Service for ANY Items shipped related to the IKF anywhere around the world! The IKF now only uses the
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This is a Story about the complete breakdown of Customer Service by the UPS, United Parcel Service after they lost over $10,000.00 worth of Championship Belts that were scheduled to be delivered to a National Sporting Event, the 2000 IKF/RINGSIDE USA National Amateur Championship Kickboxing Tournament. It's about the Golden Rule of customer service in business that addresses a human error factor. Where we all know that it's human to error, but the bottom line is, at the end of the day,

"What was done to compensate for what was lost due to the error?"

And this is where UPS, The United Parcel Service Failed Terribly. Enjoy the facts below.


Although everyone who attended the 2000 IKF/RINGSIDE USA National Amateur Kickboxing Championship Tournament event knows that UPS, United Parcel Service FAILED to deliver the events Championship Title Belts (As seen at right before they left IKF Headquarters in Newcastle, CA) to our event location at Harveys Hotel Casino in Council Bluffs, Iowa, USA. We thought we'd let everyone know what all transpired from the moment we first discovered the belts were lost by UPS, United Parcel Service all the way up to how UPS, United Parcel Service handled the situation in regards to customer service in way of compensation. We think you'll get a laugh out of how one of the Worlds Largest Shipping companies simply turned their back on a Worldwide organization, the IKF and basically said,

"Oh well...TOO BAD!"

However, what each of you reading this will find even more funny is that UPS, United Parcel Service was a SPONSOR for our 2000 IKF/RINGSIDE USA National Amateur Kickboxing Championship Tournament. Yes... Our Sponsor.

UNITED PARCEL SERVICE
Official Tournament Title Belt

Shipping Sponsor

How this came to be was that UPS, United Parcel Service was "COMPENSATING" us for a previous FAILURE to DELIVER ON TIME 2nd day Air package the week prior that delayed the Shipping of our Title Belts in the first place. So not only did they fail once but SEVERAL MORE TIMES AS WELL as you will read below... Add to all this, they took "2 WEEKS" to finally get us our Belts back AND when we did get them back, we had over $900.00 in damages to the belts. And the straw that broke the camels back here? UPS, United Parcel Service only paid for $222.00 of the damages... This was the final decision of a man named Ed Koffman, - (916) 416-4302, Sacramento Valley District Headquarters for United Parcel Service at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826.) According to Koffman, when asked, "Tell me, WHY are you not going to cover these damages and repairs in full?" his exact quote was, "Because I told you so." He couldn't even give an explanation as to why UPS, United Parcel Service was only going to pay $222.00 of a $900.00 Plus damage claim. But you'll read this below...

In UPS, United Parcel Services failure, since there was never a payment given to them to ship our packages, it "EXEMPTS" us from the UPS, United Parcel Service Tariff Policy as to their "EXCUSE" of why they would not be responsible for lost revenue etc. of a lost package by them of a UPS, United Parcel Service Customer. You see, by them being our "SPONSOR", it doesn't make us a customer anymore which EXEMPTS us from being legally directed to their Shipping Policy. Which now makes them LIABLE for the money we lost from sponsorship of this event. About $10,000.00!

So we've given UPS, United Parcel Service plenty of time to compensate us for our loses. The question was always, "Who makes such a decision to do so?" or "Who would be the "ONE" person to say either "Yes, we apologize for the loses we caused you and we will assist in covering some of them, part of them, all of them." Or,

"Sorry guys, we screwed up, but too bad about what you lost...haha.."

Well, after intense investigation and after being told SEVERAL TIMES by UPS, United Parcel Service, Susan Wilson UPS, United Parcel Service office ( 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) that we could not have that persons name, we finally were given it. Can you believe this person instructed his staff NOT to give us his name... Hmmmm.. Wonder how this will play out in the publics eye... ?

Lets back up a moment though. This was the same Susan Wilson who told us that UPS, United Parcel Service Corporate or UPS, United Parcel Service Legal would be the one who makes the decision if or not we would be compensated for our loses.

This decision as to if we will be compensated for our loses rests with 1 person... Steve Marshall (UPS, United Parcel Service Sacramento Valley District, 8455, Jackson Road, Suite 200, Sacramento, CA, USA, (916) 386-3450). As you will read below, after several conversations with several UPS, United Parcel Service Employees, it was Susan Wilson ( UPS, United Parcel Service Corporate Concern Coordinator located at 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) who informed us finally that he has already made the decision NOT to help us with our financial loses. Keep in mind that since first speaking to Susan Wilson on 9/7/00 that Susan Wilson ( UPS, United Parcel Service Corporate Concern Coordinator located at 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) told us that UPS, United Parcel Service "WILL NOT" compensate us for any of our loses and that it was a decision made by UPS, United Parcel Service Corporate or UPS, United Parcel Service Legal.

She never said it was HER or Steve Marshall who has the power to make this decision. Over that week, she was telling us it was a person in Atlanta or New York that made such a decision, when all this time, it was her and Steve Marshall out of the Sacramento, CA office who choose to let us down. You will be able to read about how we found this out in the transcript of actions written below. In a nutshell, their (UPS, United Parcel Service) attitude has been "Oh well...TOO BAD"


What we can tell you though is that there are people in UPS, United Parcel Service who were a great help such as Allen Plante (888-291-0341 X 3411.) Mr. Plante was our main contact since the first day we discovered our packages may be late to the 2000 Championship Tournament. He bent over backwards trying to help us, but he is not the one who can decide if or not our financial losses will be covered.

In addition, "1" person from our local Rocklin, California office has also been very helpful. Mr. Tom Ponciano (You'll read below of someone else in Rocklin who never returned our calls...) who stepped up to the plate ("After Mr. Fossum made a personal trip to the Rocklin Facility and confronted them in person....that is...Hmmmmm") and gave us packaging material to ship the 2000 Championship Title Belts out to each and every 2000 National Champion. However, the bottom line facts still remain the same. What was UPS, United Parcel Service going to do about our financial loses?

Lets review how helpful UPS, United Parcel Service was during all this and you be the judge... "Were they providing great customer service??

  1. The IKF is out "A LOT" of money (Approximately $15,000) and not to mention the credibility and the potential of attaining future sponsorship for more events BECAUSE of UPS, United Parcel Services failure to deliver our 2 packages to the 2000 National Tournament.
  2. It took UPS, United Parcel Service nearly a week to finally get 1 package back to us (see details of tracking at bottom of this page) and almost 2 weeks later (Thursday, September 14th) before the second package was returned. When we received it, there was a lot of damage to 10 of the title belts. Below you will read more about how UPS, United Parcel Service delt with this...
  3. As you read below, note the TRACKING NOTES below and how many times these packages were "Left In A UPS Facility - DELAYED". We can see once, maybe twice even... But if you look, this happened

"6" TIMES!

What was lost emotionally by EACH Champion cannot be put into words or replaced by any amount of money. Such as...

In addition, what the IKF lost can indeed be placed into an amount of money. However, for us as well, the real loss cannot be replaced by money. But here is what we have lost from UPS, United Parcel Service's error;


Here is a Transcript of the action that took place between UPS, United Parcel Service and IKF President Steve Fossum

  1. The packages in question; TRACKING NUMBER: S981 424 525 2 TRACKING NUMBER: S981 424 527 0 were shipped at no cost by UPS, United Parcel Service that was compensation by UPS, United Parcel Service to the IKF and Mr. Steve Fossum of a previous "Failure To Deliver" of another 2nd day air package the previous week. This agreement to ship these packages for free was granted by Gloria Rollins (grollins@ups.com / Fax: (916) 386-3992) from the Sacramento UPS, United Parcel Service Office.
  2. As a gesture of good faith, Mr. Fossum informed Gloria Rollins that he would in turn list UPS, United Parcel Service as the National Tournament Title Belt Shipping Sponsor in the event programs and on the IKF WEB PAGE for the tournament. This was done the same day that Mr. Fossum and Gloria Rollins made their agreement of compensation for the previous failure to deliver of another UPS, United Parcel Service 2nd Day Air Package.
  3. In addition, it was Mr. Fossum's understanding from Gloria Rollins that if the package weighed more than 150 lbs. to please break them into 2 separate packages. Mr. Fossum informed Gloria Rollins that they would be and assured her that there would be 2 packages that needed to be shipped to Harveys Casino Hotel, 1 Harveys Blvd, Council Bluffs Iowa, 51501 USA. Attention: Julie Pritchard, 1-800-373-5825.
  4. As agreed, at approximately 4:30 PM on Wednesday, August 30th, 2000, Mr. Fossum personally brought both packages to the Rocklin UPS, United Parcel Service Facility to be shipped to Harveys Casino Hotel, 1 Harveys Blvd, Council Bluffs Iowa, 51501 USA to arrive by Friday, September 1st, 2000. (Note on the UPS Tracking records below that UPS, United Parcel Service Says that these packages were shipped at 1:12 on the same day... Hmmmmm...)
  5. Upon arrival at the Rocklin California USA UPS, United Parcel Service Facility, Mr. Fossum introduced himself and explained to the UPS, United Parcel Service front counter employee the circumstances surrounding the shipping of the packages he brought in.
  6. At that point, he was directed to a rear office at the Rocklin California UPS, United Parcel Service Facility to see the UPS, United Parcel Service representative John Frazier.
  7. Once in the back office, Mr. Fossum introduced himself to John Frazier. After being introduced Mr. Fossum explained to John Frazier the circumstances surrounding the shipping of the packages he brought in. At that point, John Frazier attempted to contact Gloria Rollins at the Sacramento UPS, United Parcel Service Facility however all he had was a fax line. After the attempt, John Frazier made no further attempts to contact Gloria Rollins in Mr. Fossum's presence.
  8. At this point, John Frazier walked back to the front counter with Mr. Fossum. Once there, he instructed one of the front counter UPS, United Parcel Service Employees to fill out the top of a UPS, United Parcel Service 2nd Day Air Shipping Document. (A Blue and white United Parcel Service Document)
  9. At the top of this document he instructed the front counter UPS, United Parcel Service Employee to list his name, John Frazier, on the line indicating "Reference Number" and gave the number 950X40 as the number to place in the location addressed for: UPS ACCOUNT NO.
  10. When John Frazier left the front office, one of the other front counter UPS, United Parcel Service Employees told the other front counter UPS, United Parcel Service Employee to change the UPS, United Parcel Service Account No. to: 951X40. His comment was "If Frazier's going to be responsible for shipping these, he needs to use his own account number."
  11. After all paper work was filled out, Mr. Fossum asked both front counter UPS, United Parcel Service Employees if he could insure the packages since their value was well over $10,000. The "Exact" reply Mr. Fossum received back was; "There's no need for that. It's their own shipment so there's no way they'll lose them."
  12. The packages in question, TRACKING NUMBER: S981 424 525 2 & TRACKING NUMBER: S981 424 527 0 are indicated on the official UPS, United Parcel Service tracking records (At UPS.COM Web Site) to have a "PICKUP SCAN" of 1:12 PM on Wednesday, August 30th, 2000. We found this ironic since Mr. Fossum personally delivered both packages to the Rocklin, CA, USA UPS, United Parcel Service Facility at 4:30 P.M. on August 30th, 2000. Our question as well as yours here would be "How is it possible for these packages (TRACKING NUMBER: S981 424 525 2 and TRACKING NUMBER: S981 424 527 0) to be scanned over 3 hours BEFORE the drop off time of 4:30 PM at the Rocklin, CA, USA UPS, United Parcel Service Facility? However, this now is irrelevant to this cause of action in question. Or is it…
  13. Mr. Fossum left the Rocklin, CA, USA UPS, United Parcel Service Facility confident that both packages would be well cared for and arrive on time for the 2000 IKF/RINGSIDE National Amateur Kickboxing Championship Tournament in Council Bluffs Iowa on Friday, Saturday and Sunday, September 1st, 2nd and 3rd. Why wouldn't he…?
  14. At approximately 11 A.M. Central time on Friday, September 1st, 2000, Mr. Fossum inquired at the shipping warehouse of Harveys Casino Hotel to pick up the packages in question. Upon arrival, Mr. Fossum was informed that the only item that had arrived for him was a package from California sent the day before but NO packages from UPS, United Parcel Service.
  15. At this point, Mr. Fossum went to the office of Julie Pritchard of Harveys Casino Hotel to use her computer to check the status of each package at the UPS.com website. After typing in both tracking numbers; TRACKING NUMBER: S981 424 525 2 & TRACKING NUMBER: S981 424 527 0 Mr. Fossum and Julie Pritchard discovered that the only thing on the tracking information was;
  16. Once seeing this, Mr. Fossum obviously became worried. He immediately contacted a UPS, United Parcel Service Representative at the phone number: 1-800-742-5877. Mr. Fossum gave the UPS, United Parcel Service Representative the 2 tracking numbers; TRACKING NUMBER: S981 424 525 2 & TRACKING NUMBER: S981 424 527 0 and asked the UPS, United Parcel Service Representative to research the location of the packages more. However, the UPS, United Parcel Service Representative informed Mr. Fossum that she had no other scan on the packages and the UPS, United Parcel Service Representative had quote unquote "No idea where the packages are at this time."
  17. Mr. Fossum was instructed by the UPS, United Parcel Service Representative that UPS, United Parcel Service had until 5 P.M. on Friday, September 1st to deliver the packages to their destination and assured Mr. Fossum that they would be delivered by 5:00 P.M. However, if not, the UPS, United Parcel Service Representative informed Mr. Fossum to call back later to inquire about the packages.
  18. At approximately 4:30 P.M. Central Time, no packages had been delivered from UPS, United Parcel Service and the route driver who serves Harveys Casino Hotel indicated that there were no more scheduled deliveries to Harveys Casino Hotel that day.
  19. At approximately 4:40 PM CT, Mr. Fossum contacted UPS, United Parcel Service and first came in contact with Mr. Allen Plante (Who we will say has worked very hard to try to resolve this and has been THE MOST Helpful so far!)
  20. Mr. Plante spent a lot of time on the phone with Mr. Fossum as well as National Tournament host Mick Doyle of Omaha Nebraska and IKF Head of Officials Dan Stell. Mr. Plante took several hours to research where the packages were and why they had not been delivered to Harveys Casino Hotel.
  21. During the investigation Mr. Plante discovered that someone had made a mistake and directed the packages to be placed on a UPS, United Parcel Service "TRUCK" instead of a plane. Because of this, the packages would be delayed greatly.
  22. Mr. Fossum informed Mr. Plante of the importance of the delivery of these packages to a "NATIONAL EVENT" and that if necessary, Mr. Fossum would drive or send someone else ANYWHERE to pick up the package. However, Mr. Plante informed Mr. Fossum that there was nothing he could do for several reasons;
    1. He as well, wasn't 100% sure "WHAT" UPS, United Parcel Service TRUCK the packages were on.
    2. He was unclear if both packages had even been shipped together since one of them in question was never scanned (According the current records on the Tracking Page at that time) after Rocklin, CA.
    3. Even if he could find the truck, since BOTH packages had no tracking scan past Rocklin, CA (At that Time), that no one would even know where they were on the UPS, United Parcel Service Truck, IF they determined which UPS, United Parcel Service Truck they were on, "IF" both were on the UPS, United Parcel Service Truck at all.
  23. Mr. Plante informed Mr. Fossum that he would continue to work on the problem the following morning and with nothing left to do, Mr. Fossum was forced to accept his answer at the time.
  24. The following morning, Saturday, September 2nd, Mr. Fossum and Mr. Plante made contact again and Mr. Plante informed Mr. Fossum at this time that from his investigation, the packages would never arrive in time for the National Amateur Tournament.
  25. Mr. Fossum informed Mr. Plante again of the loss of financial investments and donations of current as well as future sponsorship. Not to mention the missed emotional value of each fighter who would be without their Title Belt after their win. Mr. Fossum AGAIN expressed that if the packages could be found, even by mid day Sunday that someone on his staff could drive to the location and pick them up. Mr. Plante said he didn't even know where the UPS, United Parcel Service Truck was but if he found out, he would try to see if this was possible.
  26. Mr. Plante informed Mr. Fossum at this time there was nothing he or UPS, United Parcel Service could do to rectify the problem. There was no more contact through the weekend between the 2 individuals.
  27. On late Saturday night, September 2nd, 2000, Mr. Fossum and his staff again checked the tracking information on the UPS, United Parcel Service web site at UPS.com. Still, there was NO ADDITIONAL Information listed about either package, TRACKING NUMBER: S981 424 525 2 or TRACKING NUMBER: S981 424 527 0.
  28. On late Sunday night, September 3rd, 2000, after the National tournament was over, Mr. Fossum and his National tournament staff again checked the tracking information on the UPS, United Parcel Service web site at UPS.com. Still, there was NO ADDITIONAL Information listed about either package TRACKING NUMBER: S981 424 525 2 or TRACKING NUMBER: S981 424 527 0.
  29. Upon returning from the National Amateur Championship Tournament on Tuesday, September 5th, 2000, Mr. Fossum and his staff once again checked the UPS.com web site to see WHERE the packages were. It was at this time that Mr. Fossum and his staff discovered that "A LOT" of information had been recently added (Since late Saturday night) to the tracking numbers pages of BOTH Packages. Such information as;
  30. The SHOCKING part was what was indicated next on the Tracking line;
  31. We wonder WHY Mr. Fossum was informed that BOTH packages were on a UPS, United Parcel Service TRUCK between California and Iowa when it is clear that a UPS, United Parcel Service Employee SCANNED package TRACKING NUMBER: S981 424 527 0 as LATE as 5:09 AM on SATURDAY, September 2nd "STILL In OAKLAND, CA?"
  32. In addition, WHAT HAPPENED TO Package TRACKING NUMBER: S981 424 525 2? There is no record after the Rocklin, CA scan, only indicating that it arrived in Des Moines Iowa on September 3rd, 2000 at 11:23 P.M.
  33. Was one of these packages sent by UPS, United Parcel Service TRUCK and the other by PLANE?
  34. Mr. Fossum and his staff were also shocked to find that package TRACKING NUMBER: S981 424 527 0 was actually scanned at the Des Moines Iowa United Parcel Service Facility as early as 1:52 PM on September 2nd. "IF" Mr. Fossum would have been notified "AS REQUESTED SEVERAL TIMES" that this package was in Des Moines Iowa, he or one of his National Tournament Staff would have drove there, to pick the package up. At this point, even having just 1 package would have been better than none and could have saved total embarrassment.
  35. Still, When the package TRACKING NUMBER: S981 424 527 0 was scanned AGAIN when it was supposable unloaded at, 12:23 P.M. on September 3rd, STILL, no one from UPS, United Parcel Service contacted Mr. Fossum or anyone at Harveys Casino Hotel to inform them of the package whereabouts as requested by Mr. Fossum MANY TIMES.
  36. 9/5/00 at 11:40 AM PT: Mr. Fossum faxed a letter to Gloria Harris (Since she never provided him with an actual office contact number) at (916) 386-3992 asking her to please call him in regards to the missing packages. She never called.
  37. 9/5/00 at 11:42 AM PT: Mr. Fossum called the Rocklin California UPS, United Parcel Service Facility and asked to speak to John Frazier. Mr. Fossum was told he was in a meeting and that Mr. Frazier would call him back. He never returned Mr. Fossum's call.
  38. 9/5/00 at 11:50 AM PT: Mr. Fossum called Mr. Allen Plante to see if he could help in locating the packages or let us know when we could expect them back. However, there was "NO ANSWER" at Mr. Plante's phone extension.
  39. 9/5/00 at 11:55 AM PT: Mr. Fossum called Mr. Allen Plante again, this time getting through. However, he was told that Mr. Plante was not in and he was referred to a Mr. Ron Cowin at execution 7155. Mr. Fossum spoke in detail about the situation to Mr. Cowin until approximately 12:24 PM. Mr. Cowin said he would see what could be done. No call back from Mr. Cowin.
  40. 9/6/00: Several calls were made all through the day by Mr. Fossum and no responses back by anyone.
  41. 9/7/00: A message was left on our message machine from Allen Plante to inform us that a Susan Wilson out of our local office is taking over and that she would call us today.
  42. 9/7/00 at 4:39 PM PT: After waiting all day for Susan Wilson to call, Mr. Fossum stepped out for some outside business. Upon returning to the office at 4:39 PM, he took a message off his recorder from Susan Wilson. In the message she stated that UPS, United Parcel Service would not be able to cover any lost revenue. She left a contact number of 800-742-5877. This contact number rings all over the USA. When someone answers, they take your name and number and forward the message to Susan Wilson and you WAIT..... Hopefully getting a return phone call. However, there was no return phone call from Susan Wilson on 9/7/00.
  43. 9/8/00 at 8:57 AM PT: Mr. Fossum again called Susan Wilson, left a message for her...
  44. 9/8/00 at 9:19 AM PT: Mr. Fossum called Allen Plante, spoke with him and asked WHY haven't we received any of our packages back yet. We were promised them by Thursday, 9/7/00 by 5:PM. Mr. Fossum informed Mr. Plante that we are giving UPS, United Parcel Service a deadline to respond officially by 12:00 PM today, Friday, 9/8/00.
  45. 9/8/00 at 12:15 PM PT: Susan Wilson finally calls Mr. Fossum back. She agrees that UPS, United Parcel Service will cover all shipping costs as Mr. Fossum explained previously to Allen Plante. She added though that UPS, United Parcel Service would do nothing else for what we have lost.
  46. 9/8/00 at 2:00 PM PT: Mr. Fossum faxed an 8 page explanation of circumstances (What you are reading basically) to the following UPS, United Parcel Service Employees;
  47. 9/8/00 at 4:15 PM PT: No return calls from any of the individuals the letter was faxed to.
  48. 9/8/00 at 4:15 PM PT: Mr. Fossum first calls Allen Plante. He wasn't available so Mr. Fossum left a message for Mr. Plante to please call him back.
  49. 9/8/00 at 4:17 PM PT: Mr. Fossum calls Susan Wilson on the 800 number she provided (Again, a number that rings anywhere around the USA.) Somehow he gets in touch with her and asks Susan Wilson what her response was on the letter. She said that "We do not respond to deadlines." He next asked the whereabouts of the 2 packages with the IKF National Championship Title Belts in them. Again, she said she would get back to him later today.
  50. 9/8/00 at 5:00 PM PT: No return phone call still from Susan Wilson.
  51. 9/8/00 at 5:30 PM PT: Mr. Fossum again calls Susan Wilson and through the operator, (UPS, United Parcel Service Employee) the operator gets Susan Wilson on the phone. Susan Wilson said she had no idea where both of our packages were.
  52. 9/8/00 at 5:40 PM PT: Mr. Fossum calls the Rocklin UPS, United Parcel Service Facility after seeing on the UPS.com web site that one of the packages has been scanned in Rocklin. He speaks to Megan who makes arrangements to look for the package. She took Mr. Fossum's number and said she would get back to him.
  53. 9.8/00 at approximately 6:30 PM PT: Rocklin UPS, United Parcel Service calls Mr. Fossum and informs him that they have finally "FOUND" one of the packages. Mr. Fossum was told, quote- unquote: "I found it in the last place I looked." During the call, Mr. Fossum makes arrangements with a Tom, (The El Dorado UPS, United Parcel Service Facility Manager but acting manager for Rocklin UPS, United Parcel Service Facility on Saturday) to have him deliver the 1 found package to the IKF office Saturday morning.
  54. 9/9/00 at 10:08 AM PT: Tom delivers 1 of the lost packages to the IKF Office. Package tracking number S981 424 5 270. However, still, no one knows where the other package is located.
  55. NO ACTIVITY OVER WEEKEND
  56. 9/11/00 AM PT: Mr. Fossum checked the UPS.com web site Tracking to find that the remaining lost package was scanned at the Oakland UPS, United Parcel Service Facility on Thursday, September 7th, 2000 at 9:58 AM. However, at this point, no one knows WHERE in the Oakland UPS, United Parcel Service Facility the package is.
  57. 9/11/00 at 12:27 PM PT: Mr. Fossum calls Allen Plante to ask why Susan Wilson has not returned his calls. Mr. Plante said he would try to call her again and ask her to contact Mr. Fossum. Mr. Fossum asked Mr. Plante the number for UPS, United Parcel Service Legal and he said he would call back with a number for them.
  58. 9/11/00 at 12:30 PM PT: Mr. Fossum faxed a 1 page document as shown here;
  59. 9/11/00 at 12:32 PM PT: The above letter was also faxed to the Rocklin, California UPS, United Parcel Service Facility at (916) 632-4830.
  60. 9/11/00 at 12:46 PM PT: Mr. Fossum called the Rocklin California UPS, United Parcel Service Facility and spoke to Megan. He asked her where the missing package might be. After being on hold, she came back and told Mr. Fossum that it was "LOST IN THE OAKLAND FACILITY." She suggested we put a trace on the package which was done. Mr. Fossum next asked to speak to John Frazier (who never returned his previous calls) After being on hold again, Megan came back and told Mr. Fossum that John Frazier was in a conference and would call Mr. Fossum back once he was done.
  61. 9/11/00 at 1:00 PM PT: Mr. Fossum tried to reach Susan Wilson AGAIN...This time Mr. Fossum reached a UPS, United Parcel Service Employee in Tampa Florida. She informed Mr. Fossum (How she knew this we don't know) that Susan Wilson was out to lunch. Mr Fossum asked her if she could provide him with a direct number to Susan Wilson's office. She gave him (916) 386-3445 which turns out to be Susan Wilson's direct line.
  62. 9/11/00 at 1:14 PM PT: Allen Plante calls to give Mr. Fossum the UPS, United Parcel Service Corporate number which is (404) 828-3232.
  63. 9/11/00 at approximately 1:30 PM PT: Mr. Fossum leaves another message for Susan Wilson.
  64. 9/11/00 at approximately 2 PM PT: Susan Wilson ( Corporate Concern Coordinator located at 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3445) calls and informs Mr. Fossum that that the issue was out of her hands and that UPS, United Parcel Service Legal will reply to the situation. So, like anyone, Mr. Fossum asked her for the UPS, United Parcel Service Legal Department phone number. She said they only give this number out to Attorneys but she could tell him they were out of New York. She said that she could give him their address.... ("ADDRESS?!?!" And WAIT for a SNAIL MAIL reply?!?!) She added that they would reply with their position in writing within 10 days. "TEN DAYS!?!?!" Mr. Fossum next asked Susan Wilson "WHO else could he speak to?" She directed him to the Corporate number for UPS, United Parcel Service at (404) 828-3232.
  65. 9/11/00 at approximately 4:30 PM PT: Mr. Fossum called Allen Plante and informed him he was going to the Rocklin CA, UPS, United Parcel Service Facility and that he wanted to pick up some shipping materials that UPS, United Parcel Service had agreed to provide him for the re-shipping of the belts. He informed Mr. Plante that he choose to go there personally since no one would return his calls today. Mr. Plante told Mr. Fossum he would call Susan Wilson and she what she could offer when he arrived at the facility and said he would call him right back on his cell phone.
  66. 9/11/00 at 4:45 PM PT: Allen Plante contacts Mr. Fossum on his cell phone and tells him to see a Tom (no last name given) at the front counter at the Rocklin UPS, United Parcel Service Facility.
  67. 9/11/00 4:50 PM PT: Mr. Fossum goes into the Rocklin UPS, United Parcel Service Facility and gives brief explanation as to why he's there. No one knows a Tom at the Rocklin UPS, United Parcel Service Facility.....? He is instead directed to see John Frazier. Mr. Fossum is told he's in a meeting with his boss. Mr. Fossum asks the UPS, United Parcel Service Employee to inform John Frazier that he will wait for him until he is done. After about a 10 minute wait, John Frazier comes down from an upstairs office along with 2 other UPS, United Parcel Service Employees. At this time, Mr. Fossum is introduced to Tom Ponciano, UPS, United Parcel Service Division Manager working out of the Rocklin UPS, United Parcel Service Facility. Mr. Fossum explains the entire story to Mr. Ponciano. Mr. Ponciano responds with great customer service providing Mr. Fossum with boxes, tape and shipping labels for the belts that will now need to be re-shipped. Mr. Ponciano informed Mr. Fossum that he would personally call him at his office with a UPS, United Parcel Service Account number to use on the shipping labels. Mr. Fossum leaves thankful Mr. Ponciano was able to help. However... He never called with an account number...
  68. 9/12-00 at 11:40 AM PT: Mr. Fossum called the UPS, United Parcel Service Corporate number and spoke to Jennifer Molden at UPS, United Parcel Service Corporate (404) 828-4300. She was very helpful but held tight to UPS, United Parcel Service Policy. She informed us that it was up to our local District UPS, United Parcel Service Office (8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3313) to make the decision whether or not they would compensate us for our loses or not. She said that corporate would support their decision, but the actual decision would rest with the Sacramento Office. Mr. Fossum informed Jennifer Molden that Susan Wilson of the corporate office said that UPS, United Parcel Service Legal and UPS, United Parcel Service Corporate were the ones who made the decision not to compensate us for what we lost. Jennifer Molden said "No, we do not make the decisions, only the Division Management does. The decision they make though, we will support it here at corporate."Mr. Fossum next asked, "So if Susan Wilson wanted to, she could compensate us for our loses?" She replied, "Yes she or her office could if they choose to." Mr. Fossum asked, "But it's their decision, no one else's?" She answered, "Yes, it's their decision, and whatever it is, we will support it."
  69. 9/12/00: 2:22 PM PT: Mr. Fossum received a surprised call back from Susan Wilson. (Sacramento CA, USA UPS, United Parcel Service) She told us that the UPS, United Parcel Service's Legal Department would not be handling this now and that the Regional/Division Office out of Sacramento ( 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826, (916) 386-3313) would be. In this conversation, she assured Mr. Fossum that UPS, United Parcel Service is STILL SEARCHING for our remaining lost package. On this particular call, Susan Wilson seemed very helpful and polite, unlike the previous calls. (where the tone was very negative and "I don't really care what you lost" sounding...) During this conversation, Mr. Fossum asked if she could give him a direct line to her office at least, since the ONLY Number she had given him so far was the UPS, United Parcel Service USA Number (888-742-5877, which again, when you call this number, who knows where you've reached. Mr. Fossum has spoken to UPS, United Parcel Service Employees all over the USA trying to reach Susan Wilson and all they do is forward a message to her from where they're at to her and she gets back to us if she wants.) During this call, she "STILL" refused to give Mr. Fossum a direct line to her office in Sacramento so he could at least keep in contact with HER OFFICE and not somewhere else around the USA. This continued to sound strange to him. "WHY" is getting a phone number to a UPS, United Parcel Service Customer Relations Facility such a big deal??? During the end of this phone call, she informed Mr. Fossum that UPS, United Parcel Service would still "NOT" compensate us for our loses. Mr. Fossum asked her, if UPS, United Parcel Service was final on this, WHO or WHERE would we file a lawsuit? She directed him to a "FRONT COMPANY" who accepts all UPS, United Parcel Service Legal Servings, CT Corporation Systems, 818 West 7th, Street, Los Angeles, CA, 90017. He asked her for a phone number for CT Corporation Systems and she said she didn't have one but would get back to him with one. In the same conversation, he brought up to her what Jennifer Molden out of UPS, United Parcel Service corporate out of Atlanta Georgia had said to him. That it would be the decision of the Sacramento Office as to IF or not they would pay. This time, Susan Wilson admitted saying "YES, we would determine whether or not we feel anything should be paid out in compensation for any loses and at this time, we don't feel anything should be paid." "You have to be kidding me" Mr. Fossum responded. He asked her, "Susan, did you make this decision?" She said, "Well, I consulted with several people here in my office and we came to that decision." he replied, "But WHO actually made the decision, who actually said NO we will not help these guys." She again said, "Well, I consulted with several people here in my office and we came to that decision." and he again replied, "But Susan, WHO actually said NO? Was it you?" She answered, "Well, if you need a name than yes, it was me." He asked her again, "Susan, it was YOU who made this decision?" She answered, "At this time, I will give you my name." He asked her, "Who is the head person in your office?" She said "I can't give you their names right now." He replied, "Right now? What do you mean you can't right now?" She said, "I've been instructed not to give YOU their names." He replied, "There are 2 people?" She answered, "Yes, their out of the office right now at a National event in Reno Nevada but I promise I will call you tomorrow and give you the name of the person handling your situation." He replied, "Tomorrow? Why can't you give me their names today? These are your HEAD GUYS? What's so secretive about their names?" She replied, "I've just been asked by them not to give you their names." He replied, "I can't believe this. Susan, when you do talk to these guys, could you tell them that this is immature and childish that they have told you not to give me their names let alone their direct phone number. What kind of a game is this?" She replied, "I promise, I will call you with their names and a phone number tomorrow." Mr. Fossum replied, "My god, under the circumstances, I can't believe thats your reply to me. Let me ask again, can I have your office number?" She replied, "I'm just not willing to give you our number here." He asked, "I can't believe under the circumstances that I can't have a direct line to the person who has been put in charge of our problem with your company. Why is this such a big deal?" She replied, "Well, in the past, I've given out my number and later, years down the line, people call me back asking for favors and other things, and I just don't give our number out anymore." (As if Mr. Fossum were trying to ask her out on a date or something......) He replied, "Susan, this situation is getting worse and worse. I just want a phone number." FINALLY she said, "I'll give you my number, it's (916) 386-3445." He asked Susan Wilson, since she was now taking responsibility for the person who has DENIED us any compensation for our loses what her actual title was, she replied "Corporate Concerns Coordinator for the Sacramento Valley District." He replied, "Thank you Susan." End of call.
  70. 9/12/00 at 2: 57 PM: Call back from Susan Wilson, "I have an account number for you to use when you re-ship those packages out. It is 966075. I can also give you the name for the person who is in charge of your situation. His name is Steve Marshall and his number is (916) 386-3450." Through our own investigation, we discovered that this office that Steve Marshall and Susan Wilson worked out of is located at 8455 Jackson Road, Suite 200, Sacramento CA, USA 95826.
  71. 9/13/00 at 11:45 AM PT: Call from Susan Wilson. Told Mr. Fossum that UPS, United Parcel Service Head district Manager, Steve Marshall still plans to call him today but he has been on a conference call all morning. She also provided Mr. Fossum with a phone number to C.T. Corporation (UPS, United Parcel Service Legal Front) 800-888-9207. Told him to ask for the Service of Process Department. She also told Mr. Fossum that a UPS, United Parcel Service Employee at the Rocklin, CA Facility has his hands on our package and will be contacting us for delivery of the package today.Mr. Fossum asked how soon could he expect a call from Steve Marshall and she said within the hour.
  72. 9/13/00 at 3:00 PM PT: Why are we not Surprised??? STILL NO phone call from Steve Marshall or ANYONE else from UPS, United Parcel Service today...
  73. 9/13/00 at 3:40 PM PT: Mr. Fossum called (916) 386-3450 to try to get ahold of Steve Marshall at the Sacramento UPS, United Parcel Service Office. While on hold, he was instead delegated to Terry Hood (female) who informed him that Steve Marshall was in a meeting. Terry Hood told Mr Fossum that she had been trying to contact Mr. Fossum all day but was unable to reach him due to a number block on the (916) 663-2467 line. (Keep in mind that Susan Wilson has been contacting us from the same office over the last week at the (916) 663-2467 number.) Mr. Fossum gave her an alternate (Line 2 ) number to use instead of (916) 663-0364. Next, Terry Hood asked Mr. Fossum to explain to her the situation, (as everyone has been doing) and Mr. Fossum referred her to this web page address where she could read up on all that has been taking place. She said she would go look at the page and would would call Mr. Fossum back after 5:15 PM PT on the other number he gave her on this call.
  74. 9/13/00 at 4:15 PM PT:Mr. Fossum found in our P. O. Box a "BILL" from UPS, United Parcel Service out of Dallas Texas, USA for the shipping of the 2 packages to Iowa in the full amount of $339.87 to be paid within 7 days.
  75. 9/13/00 at 4:20 PM PT: Mr. Fossum called for UPS, United Parcel Service Terry Hood at (916) 386-3450. After being on hold for approximately 5 minutes he reached her and asked about the bill sent to him from UPS, United Parcel Service. She explained that it was an automatic bill generated and that she would take care of it. She asked for an account number on the bill which was 007 2AV. The Invoice number was 000000 72AV-370. She told Mr. Fossum not to worry about it, that she would take care of it. She re-confirmed that she would call him back at approximately 5:15 PM PT at (916) 663-0364.
  76. 9/13/00 at 5:16 PM PT: UPS, United Parcel Service Employee Terry Hood called to inform Mr. Fossum the last remaining package was STILL in "OAKLAND", Not in Rocklin as previously told (See #71 Above, RE: what Susan Wilson told Mr. Fossum on 9/13/00: "She also told Mr. Fossum that a UPS, United Parcel Service Employee at the Rocklin, CA Facility has his hands on our package and will be contacting us for delivery of the package today.") Terry Hood said that we will have the package sometime tomorrow (9/14/00). Mr. Fossum asked about the loss of money and if UPS, United Parcel Service had made any decisions. She said "Lets first get you your final package and make sure everything in it is OK and nothings damaged and then we'll discuss it more."
  77. 9/14/00 at 8:45 AM PT: UPS, United Parcel Service Employee Terry Hood called Mr. Fossum to inform him that his last remaining package ( Tracking Number: S981 4245 252) was at the Rocklin UPS, United Parcel Service Facility and that it was re-packed into 2 boxes because the original box was damaged. She said the 2 boxes would be delivered by our regular UPS, United Parcel Service driver (Dan) at approximately 10:00 AM.
  78. 9/14/00 at Approximately 10:30 AM PT: Rocklin Facility UPS, United Parcel Service driver for the Newcastle area (Dan) delivered the 2 remaining boxes ( Tracking Number: S981 4245 252) to IKF headquarters. Upon inspection, Mr. Fossum found damage to 10 of the belts packed within the boxes. The damages are as follows;
    1. Missing Screws on Left Plate Mount Plate.
      • Broken Right Wreath.
      • Bent Brass on Right Plate Mount.
      • Damaged Leather Straps (Creased & Scared)
    2. Bent Brass on Left Plate Mount.
      • Broken Left Wreath.
      • Damaged Leather Straps (Creased & Scared)
    3. Damaged Leather Straps (Creased & Scared)
      • Broken Left Wreath.
      • Damaged Leather Straps (Creased & Scared)
    4. Through 10: (6) Damaged Leather Straps (Creased & Scared)
    5. 10 Belts Damaged at $185.00 Each: $1,850.00
  79. 9/14/00 at 11:40 AM PT: UPS, United Parcel Service Employee Terry Hood called Mr. Fossum to discuss the last package. Mr. Fossum told her that there were 10 damaged belts (See Above) at a value of $185.00 each. Terry Hood said UPS, United Parcel Service would pay in full for the damaged belts. Mr. Fossum next asked if UPS, United Parcel Service would now compensate him for his loses. Terry Hood told him that UPS, United Parcel Service has decided NOT to compensate him ANYTHING in regards to the lost revenue. Mr. Fossum asked WHO made this decision and she informed him that *Steve Marshall, Business, Marketing & Customer Service Manager of the UPS, United Parcel Service Sacramento Valley District Office located at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826 (916) 386-3313 was the sole individual who made this decision. Mr. Fossum, obviously shocked, asked WHY UPS, United Parcel Service had decided not to compensate him for any loses and Terry Hood had no reason, just that they were not going to. Mr. Fossum asked why *Steve Marshall never returned his phone call and asked if he ever would. Terry Hood told Mr. Fossum that he was in a meeting... Mr. Fossum was told by Terry Hood that ALL the UPS, United Parcel Service managers, etc. were at the Rocklin UPS, United Parcel Service Facility in a big meeting.
  80. 9/14/00 at 2:00 PM PT: Mr. Fossum and his staff are currently re-making 10 NEW Belts to replace the 10 damaged ones and re-packaging all the Title belts so they can be re-shipped to all the National Champions of the 2000 National Amateur Championships. These should all be shipped out by Friday, September 15th, 2000 using UPS, United Parcel Service Account number 966075.
  81. 9/14/00 at 3:00 PM PT: Mr. Fossum Informed Legal Team... Let the Games Begin!
  82. 9/16/00 in the afternoon, PM PT: It was discovered that several of the Brass Medallion plates had been damaged during shipping as well and will need to be replaced.
  83. 9/18/00 at 1:15 PM PT: All but 5 belts have been repaired and all but these 5 will be shipped out today, Monday, September 18th, 2000 from the Rocklin UPS, United Parcel Service Facility.
  84. 9/18/00 at 2:10 PM PT:Mr. Fossum personally brings all the packages to the UPS, United Parcel Service Rocklin facility. UPS, United Parcel Service Employee at the front counter, Jim Morris assists Mr. Fossum with the sending of the packages. At 2:45, all packages have been weighed and scanned and are ready to ship next day air.
  85. 9/19/00 at 10:00 AM PT:Mr. Fossum called the Jackson Road UPS, United Parcel Service Facility to inquire how UPS, United Parcel Service was going to handle the cost of the damaged belts. Mr. Fossum spoke to UPS, United Parcel Service employee Terry Hood. He asked about the procedure of payment and was explained she needed a bill and the damaged parts. Mr. Fossum asked how long this would take to be compensated for the damages and she said between 7-10 days. Mr. Fossum told her he would speed things up by coming to her office in person with the claim but she answered "It doesn't work that way." (Of course not.....) She went on to explain that they needed to review the damaged items and the bill. She also said that when the box was opened at the Rocklin UPS, United Parcel Service Facility that whoever inspected it found no broken or damaged belts. Mr. Fossum asked WHO inspected these belts. He asked this because it was OBVIOUS there were broken and damaged belt parts when he was the first to open the boxes when they arrived at the IKF Headquarters in Newcastle, CA. Upon arrival, he opened the boxes in front of his UPS, United Parcel Service Driver Dan and even Dan saw there were broken parts. Terry Hood would not tell Mr. Fossum WHO inspected the belts at the Rocklin UPS, United Parcel Service Facility. This of course didn't surprise Mr. Fossum or any of us here at the IKF since nearly EVERYONE he asks to speak to at UPS seems to be a secret agent so far...... Mr. Fossum finished with asking Terry Hood if she realized how large the IKF was Internationally. She responded basically with a sure, whatever kind of attitude. He asked her to take a look again at the IKF Website ( www.IKFKickboxing.com ) and look up the IKF Advisory Board Page. It's obvious to us here at the IKF that everyone at UPS, United Parcel Service has no idea how large of an organization the IKF is. Soon enough, as the legal issues continue, this will be felt all the way to the top into the office of UPS, United Parcel Service CEO, Jim Kelly. It's just too bad that UPS, United Parcel Service couldn't provide customer service before all this takes place...
  86. A Note to our Team, please see a message from an inside source explaining the procedure of "CUSTOMER SERVICE..." It reads;
  87. 9/19/00 at 11:00 AM PT:Mr. Fossum receives a call from UPS, United Parcel Service Employee, Ed Koffman who according to him is "Steve Marshall's Counterpart, in charge of Loss Prevention." He told Mr. Fossum he wanted to schedule a time to come and pick up the damaged belt parts. Mr. Fossum told him not to bother because he was going to personally deliver them to the Jackson Road / Sacramento office himself either later today or tomorrow morning and fill out the paperwork while there. He told Ed Koffman that he could meet him there if he desired. Ed Koffman said that he wouldn't be available and that they don't do things that way and again told him he would come and inspect the damaged parts at Mr. Fossum's Office. Mr. Fossum again told him don't bother, that he wanted to meet face to face with the people he had been speaking with over the phone. Ed Koffman next said his inspector would not be available and that his schedule is really busy and he wanted to come see Mr. Fossum instead. Mr. Fossum told Ed Koffman that his schedule is very busy as well and that he has WASTED A LOT OF VALUABLE TIME over the past 2 weeks dealing with this problem, so he said he will visit UPS, United Parcel Service himself when it is convenient for him, NOT UPS. Ed Koffman went on to say that he may not be available when Mr. Fossum arrives and Mr. Fossum responded with "That's OK, I'll just leave the damaged parts with you and you can do with them what you wish." Mr. Fossum added that he may call Ed Koffman to inform him of when he will be visiting his office.
  88. 9/19/00 at 11:50 PM PT:Mr. Fossum prepares the detailed list of all the belt damages and repair costs.
  89. 9/20/00 at 1:10 PM PT: Mr. Fossum arrives at the Sacramento Valley District Headquarters for UPS, United Parcel Service at 8455 Jackson Road, Suite 200, Sacramento, CA, 95826. The UPS, United Parcel Service office was located upstairs where he came to a locked security door. Upon knocking he was let in by a gentlemen waiting in the lobby. (Not a UPS, United Parcel Service Employee) Relaxed and calm, he asked the lady at the front counter if he could speak to either Steve Marshall or Ed Koffman. The look on the ladies face seemed surprised as to who he was asking for. The lady asked for Mr. Fossum's name and tried calling both individuals. She came back and told Mr. Fossum that they were both unavailable. Still relaxed and calm, he asked when will they be available and she said she didn't know. He asked if she could find out and she said OK. Went back to call again and came back with the answer "They don't know. can someone else help you?" Mr. Fossum gave her the names of Terry Hood, Susan Wilson or Gloria Rollins. She was again surprised at the list of names Mr. Fossum had. She went to a phone while Mr. Fossum went to sit down.
  90. 9/20/00 at 1:20 PM PT: The UPS, United Parcel Service Employee soon came back to Mr. Fossum and said that downstairs was sending someone up to meet with him. While waiting, a UPS, United Parcel Service Employee approached Mr. Fossum in the lobby and asked him if she could help him. Relaxed and calm, he said he was already being helped. She asked Mr. Fossum his name which he gave her. She went to the front reception window and asked if the receptionist was taking care of him and the receptionist replied, "Yes, someone from downstairs is coming up to meet with him." She replied, "Call them again and tell them to get up here NOW." So the receptionist called again.
  91. 9/20/00 at 1:22 PM PT: UPS, United Parcel Service Employee Veronica (Last name unknown) came to meet Mr. Fossum and told him that Terry Hood would soon be here to meet with him. Mr. Fossum said "Thank you." Approximately 1 minute later, UPS, United Parcel Service Employee Veronica asked Mr. Fossum to wait for Terry Hood in a side office. Mr. Fossum followed her as she escorted him to the side office where he waited for Terry Hood.
  92. 9/20/00 at 1:25 PM PT: Terry Hood came into the office to meet Mr. Fossum. Mr. Fossum gave Terry Hood the cost breakdown of the broken and damaged parts from the last 2 packages (Which were originally 1 package) received. He explained that he did not have some of the leather pieces and that 2 of the Brass Medallions that were scratched were repolished and repainted. She said that she would take the list of damage expenses and the pieces he brought down which included:
  93. Still With Terry Hood: Mr. Fossum went through the list with Terry Hood. When Terry Hood asked Mr. Fossum where the missing parts were, Mr. Fossum explained to her that the 2 other IKF Brass medallions were repaired and re-shipped out with the belts shipped on Monday, 9/18/00. The missing leather straps and center pieces were replaced over the weekend when the belts were repaired and the damaged leather was shredded. Terry Hood told Mr. Fossum that she would take the box of damaged items and the cost breakdown to their claims adjuster and that person would take it from there. Mr. Fossum asked, "What needs to be adjusted?" Terry Hood said, "Oh, no, I'm just saying that I don't handle this so I just need to bring it to them." Mr. Fossum was puzzled as to WHY UPS would send someone to meet with him that wasn't an official UPS representative of what he was there for in the first place. It was immediately clear to Mr. Fossum that Terry Hood was the smiling face up front, while those who really made the decisions didn't have the professional courtesy to come meet with Mr. Fossum personally. This of course didn't surprise Mr. Fossum as he explained to Terry Hood how truly disappointed he was as to how UPS, United Parcel Service has handled this whole situation up until now. Terry Hood seemed skeptical as to the damaged repair cost so Mr. Fossum asked her, "Terry, you've got a thought in your head as to how you guys are going to handle this, tell me what that is because I can see it in your eyes." Terry Hood replied, "Oh no, I have no idea what's going to happen." Mr. Fossum replied, "But you do don't you Terry? What's Ed and Steve going to come back with?" She answered, "Oh I can't speak for them just as you wouldn't want anyone speaking for you right?" He replied, "Sure, but you have some sort of an idea as to how this is going to be handled don't you?" Again, she just kept being evasive and saying it wasn't her job, she was just there to meet him.... As the meeting was ending, Mr. Fossum looked at Terry Hood and very politely said, "Terry, please pass on to Ed to not insult me when you come back with your decision. This is yet another chance for you to simply do the right thing and get 1 plus here." She replied, "Oh I'm sure he'll take care of it." The two said good-bye and Mr. Fossum left.
  94. 9/21/00 at 11:28 AM PT: UPS, United Parcel Service Employee Ed Koffman called to speak to Mr. Fossum.
  95. The check Mr. Koffman promised would be to the IKF in 1 week tool 11 days. Funny how this was longer than a week... Maybe it was sent UPS...
  96. 1/20/01: As of today, the claim check has still not been cashed because of what Mr. Koffman printed in the memo line of the check. It was also decided today, 1/20/01 that we will make this page public on our IKF website as well as mailing the link to our media associates.

  1. All lost future sponsorship of this Nationally recognized Sporting event since the IKF now has NO PHOTO RECORDS of the Champions all in 1 location wearing the title belts with the event sponsor logo and name on them. This amount is $50,000.00 for the 2001 National tournament since it was to be televised.
  2. It is OBVIOUS that the IKF reputation and credibility has been severely scared by this incident from not only the fighters, trainers and fans who attended the 2000 IKF/RINGSIDE National Amateur Championship Tournament, but the many forms of print, TV and internet media that attended the event as well.
  3. This incident has caused embarrassment that jeopardized the WORLDWIDE Credibility and Reputation of the IKF. Because of this, such damages we seek are;

Please Find Below The Official
UPS TRACKING RECORDS FOUND AT UPS.com For Packages:

Tracking Number: S981 4245 252
AND
Tracking Number: S981 4245 270


Package #1: FINALLY RETURNED TO IKF ON 9/14/00


Package #2: FINALLY RETURNED TO IKF ON 9/9/00


Back To the IKF Nationals Home Page, CLICK HERE

Back To the IKF Home Page, CLICK HERE